Refund policy

At AVRA Gallery, we provide detailed photographs, dimensions, and descriptions to help you choose artwork for your space. Please review these details before ordering and contact us if you need additional information.

Returns of ready-made artwork

If a ready made artwork does not suit your space, you may request a return within 7 calendar days of delivery by emailing info@avragallery.com with your order number. This applies to eligible artwork of any size.

All returns require written authorization from AVRA Gallery. Please do not ship an artwork or arrange a pickup before receiving return instructions. The artwork must be in its original condition, unaltered, and securely packed. AVRA Gallery must receive it within 14 calendar days of return authorization.

Approved returns for a change of mind are issued as AVRA Gallery store credit only. A 20% restocking fee, calculated on the artwork price, will be deducted. Original delivery charges are not credited.

The buyer is responsible for return shipping or local pickup, including packing, transportation, and any insurance they choose to purchase. If AVRA Gallery arranges a pickup, we will confirm its cost before scheduling it and deduct that amount from the store credit. Store credit is issued after we receive and inspect the artwork.

Framed artwork

A ready made artwork remains eligible for return even if it was framed at the buyer’s request. Custom framing and related services are nonrefundable.

The buyer may keep the frame and return only the artwork, provided the artwork can be removed without damage and returned in its original condition. The buyer is responsible for safely removing, packing, and transporting it. Alternatively, the buyer may return the artwork in its frame, but the framing charge will not be credited. Any additional packing or transport costs for the framed return are the buyer’s responsibility.

Custom artwork

Artwork created or modified specifically for a buyer, including commissioned artwork, custom sizes, or requested changes to an artist’s work, is final sale and cannot be returned because the buyer changes their mind or design plans.

Damage or an incorrect order

Please inspect the artwork and packaging upon delivery. If an artwork arrives damaged or you receive the wrong item, email info@avragallery.com as soon as possible, preferably within 48 hours, with your order number and photographs of the artwork and packaging. Please keep the packaging until we provide instructions.

We will review the issue and arrange an appropriate solution. The store-credit-only rule, restocking fee, and buyer-paid return costs described above do not apply to an approved claim for a damaged or incorrect item. This policy does not limit any rights provided by applicable law.

Changes & Cancellations

You may request a change or cancel your order within 24 hours of placing it by emailing info@avragallery.com with your order number. If you cancel within this period, your payment will be refunded to the original payment method.

AVRA Gallery begins preparing the artwork for shipment, places an order with the artist, or starts custom framing after this 24-hour period. After that, changes and cancellations depend on the stage of the order. Once work on a commissioned artwork or custom frame has begun, the corresponding costs are nonrefundable if the buyer chooses to cancel.

If AVRA Gallery cannot fulfill an order, or a shipping delay gives the buyer a right to cancel under applicable law, any required refund will be made to the original payment method.